Cancellation, Return & Refund
Policy
1. GENERAL
1.1. Dimagto.com
(Dimagto Traders), having its registered office at Gali no-11, Kakipind,
Ramamandi, Jalandhar, Punjab, India (“Dimagto.com”, “we”, “us”
or “our”) is managing and operating the mobile application/website and
tablet applications available at www.Dimagto.com.(collectively referred
to as “Dimagto.com”, “Website”, “App”), which inter alia
facilitate the sale and purchase of products and services listed and sold (“Product(s)”)
on the Website. The term “User” or “Users” or “you” or “your”
means any individual which uses, accesses or, browses the Website and/or
purchases the Products on the Website.
1.2. We aim to provide the best User experience to our
Users beginning from placing an order to initiating a
cancellation/return/refund. While transacting on Dimagto.com, you can expect a
hassle-free experience in returning, cancelling the Products that you have
ordered/booked and can rely on us as your preferred shopping destination.
1.3. The ‘Terms and Conditions’ published on Dimagto.com shall be
read by reference here. This cancellation, return, and refund policy (“Policy”),
together with the Terms and Conditions sets out Dimagto.com’s procedures and
policies in accepting: (a) cancellation, (b) return, and (c) refund thereof.
Any cancellation or refund of Products by you is subject to the terms and
conditions set out under this Policy.
Dimagto.com (Dimagto Traders), having its registered
office at Gali no-11, Kakipind, Ramamandi, Jalandhar, Punjab, India (“Dimagto.com”, “we”, “us” or “our”)
is managing and operating the mobile application/website and tablet applications
available at www.Dimagto.com (collectively referred to as “Dimagto.com”, “Website”, “App”),
which inter alia facilitate the sale and purchase of products and services
listed and sold on the Website (“Products”). The term “User” or “Users” or “you” or “your” means
any individual or entity which uses, accesses or, browses the Website and/or
purchases the Products.
Dimagto.com is committed to protecting and respecting
your privacy. This privacy policy (“Privacy Policy”) is to be read
together with the terms of use (accessible here) (“Terms”) and all other policies
notified by us from time to time. This Privacy Policy outlines Dimagto.com’s
privacy practices regarding the collection, use, disclosure, processing,
transfer, storage, retention and safeguarding of the Information (defined hereinafter)
provided to us by you through the Website and/or pursuant to the purchase of
the Products.
2. APPLICABILITY OF POLICY
2.1. By using Dimagto.com and/or initiating a request
for purchase of Product(s) on the Dimagto.com, you agree to be bound by the
terms contained in this Policy. If you do not agree to the terms contained in
this Policy, you are advised not to transact on Dimagto.com. Please note that,
we may from time to time change the terms of the Policy. Every time you wish to
use Dimagto.com, please check the Policy to ensure you understand the terms and
conditions that apply at that time.
3. TERMS OF CANCELLATION
3.1. You can cancel the order any time prior to the
dispatch of the Product. The order cannot be cancelled once the dispatch has
been initiated. However, once the Products have been dispatched, and you wish
to cancel the order, please reach out to the Customer Support and request for
order cancellation. We will put our best effort to avoid attempting a delivery.
However, in case the delivery is attempted, you may reject the delivery.
3.2. The request for cancellation of the order can be
made by cancelling the order from ‘My Orders’ section by using the order
tracking number, or by calling our customer care number, or any other method,
as may be intimated by Dimagto.com to you from time to time.
3.3. On the receipt of order cancellation request, your
order will be cancelled with immediate effect, and the refund process for
prepaid orders will be initiated within 24 hours of confirmation of
cancellation.
4. TERMS OF RETURN AND REFUND
4.1. You may initiate return of Products within the
timelines and as per the terms stipulated under Annexure A (refer
to the table provided at the end of this Policy) of this Policy. We would
accept the request for return of such Product subject to the terms of this
Policy. Dimagto.com will not process return if you have placed the order for a
wrong Product model, colour or incorrect Product.
4.2. All our packages come with tamper proof packaging.
Please ensure that you do not accept packages where the seal is tampered/and or
outer package is damaged. Acceptance of a tampered or a damaged package will
automatically disqualify you from any return claims for physically
damaged/defective Products, incorrect Product, or missing accessories.
4.3. You may register a complaint or request for return
through Dimagto.com. To register a compliant or initiate return, please go to
‘Orders’ section and select ‘Help’ tab and then select ‘Still need help’ at the
bottom of the page. You may select the option from the drop down menu to log
the complaint or contact us via e-mail/ call/ chat with us. To initiate return,
you are required to select ‘log a complaint’ and provide the necessary details
about the shipment and order, provide the details of the issue, if any, and
request for return. For quality purposes, we may also require you to provide
images of the Product sought to be returned. The ‘return’ tab shall be
available only during the duration of the return window. In case of any
complain or concern that may arise after the closure of the return window, you
may contact the customer care.
4.4. If you have received any Product which is eligible
for return in terms of this Policy, we suggest you to immediately register a
request in this regard on the Dimagto.com. We will in our sole discretion
verify if: (a) the defects and damages in the Products or the non-compliances
claimed in such Products are acceptable by us, or (b) such defects, damages or
non-compliances are due to our default, and will accordingly post verification,
accept or reject the request for return. For such verification, we may request
you to send us images/video maximum up to 60 seconds or 2MB of the damaged or
defective Product received Product packaging images, and/or our personnel to
schedule a visit to assess the damage or defect in the Product. Further, to the
assessment of the damage or the concern reported in the return request, Dimagto.com
may in its sole discretion resolve the issue subject to the assessment report,
in a manner as it may deem fit.
4.5. Please be informed that when you opt to return the
Products, upon our verification of the Products and the documents relating
thereto, the refund amount for such Products which are eligible for return as
per the terms of this Policy will be processed within a period of 1(one)
business day from the date of us verifying the defect or the non-compliance in the
Product. Your refund will be processed only when the conditions as may be
stipulated by Dimagto.com are fulfilled. The refund amount will be credited to
the original payment mode opted by you or in your wallet associated with the Dimagto.com(“Wallet”)
eligible for Wallet refund, as may be chosen by you. You acknowledge that after
initiation of refund, it may take additional time for your refund to reflect in
your account which is subject to your financial institution or payment solution
provider terms and conditions.
4.6. Please be informed that NO Products for ‘Cash on
Delivery’.
4.7. The amount claimed as refund will be refunded to
you within 15 (fifteen) working days depending upon the mode of payment chosen
by you. Sometimes banks or financial intermediaries take a longer time to
process the refund request. However, if the refund does not happen by the date
advised, you may contact us, and we will gladly help you.
5. CUSTOMER SUPPORT TEAM
For any feedback, concern or query, you may please reach
out to us on the below contact details:
Write to us on: qc@Dimagto.com.com
Call us at: 9888017645
ANNEXURE A – RETURN TIMELINE AND
CONDITIONS
Category
1.
Home & Kitchen (Pooja Needs, Electrical, Mops, Brushes &
Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness,
Kitchenware, Dining)
Return policy
7 days
Returnable
You may return
the Product if it is damaged, defective or is not in working condition, or if
parts of the Product or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product description displayed on Dimagto.com.
In addition to the abovementioned conditions, we will accept the return if you
keep the Products in its original condition, along with brand outer box, MRP
tags attached, user manual, warranty cards, and original accessories in
manufacturer packaging for a successful return pick-up.
2.
Fruit &
Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings,
Exotic Fruits & Vegetables )
Return policy
Non-Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality,
freshness, physical condition of the Product delivered or if the Product
delivered is different from what was ordered basis the Product description
displayed on Dimagto.com, you may return the Product on door-step delivery or
you may contact Dimagto.com customer care for resolution within 24 hours of the
delivery of the Product for the abovementioned reasons. Raising a request for
resolution beyond 24 hours of order delivery will result in your request being
rejected.
3
Dairy &
Bake74ry ( Dairy, Toast & Khari, Breads and Buns,
Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu )
Return policy
Non-Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality,
freshness, physical condition of the Product or if the Product delivered is different
from what was ordered basis the Product description displayed on Dimagto.com, you
may return the Product on door-step delivery or you may contact Dimagto.com customer
care for resolution within 24 hours of the delivery of the Product for the
above mentioned reasons. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected.
3.
Staples
( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice
Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya
Products, Wheat & Other Grains, Dry Fruits & Nuts )
Return policy
Non-Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality,
freshness, physical condition of the Product or if the Product delivered is
different from what was ordered basis the Product description displayed on Dimagto.com,
you may return the Product on door-step delivery or you may contact Dimagto.com
customer care for resolution within 24 hours of the delivery of the Product for
the above mentioned reasons. Raising a request for resolution beyond 24 hours
of order delivery will result in your request being rejected.
4.
Disposable
( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues &
Napkins )
Non-Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality, freshness,
physical condition of the Product or if the Product delivered is different from
what was ordered basis the Product description displayed on Dimagto.com, you
may contact Dimagto.com customer care for resolution within 24 hours of the delivery
of the Product. Raising a request for resolution beyond 24 hours of order
delivery will result in your request being rejected.
5.
Snacks ( Foods,
Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks
& Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen
Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles &
Chutney, Extracts & Flavouring )
Non-
Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product
or if the Product delivered is different from what was ordered basis the
Product description displayed on Dimagto.com, you may contact Dimagto.com customer
care for resolution within 24 hours of the delivery of the Product. Raising a
request for resolution beyond 24 hours of order delivery will result in your request
being rejected.
6.
Beverages
( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink
& Supplement, Soda & Flavoured Water )
Non-Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in an unlikely event of you having concerns with the quality, freshness
or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product
description displayed on Dimagto.com, you may contact Dimagto.com customer care
for resolution within 24 hours of the delivery of the Product. Raising a
request for resolution beyond 24 hours of order delivery will result in your request
being rejected.
7.
. Personal Care
( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash
& Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and
Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming
Tools and Accessories )
Non-Returnable
Products under
this category are non-returnable due to hygiene/ personal care/wellness, and
consumable nature of the Product. However, in an unlikely event of you having concerns
with the quality, freshness or physical condition of the Product or if the Product
delivered is different from what was ordered basis the Product description displayed
on Dimagto.com, you may contact Dimagto.com customer care for resolution within
24 hours of the delivery of the Product. Raising a request for resolution
beyond 24 hours of order delivery will result in your request being rejected.
8.
Personal
Care-Health and Wellness (Body Supports)
10 days
Returnable
You may return
the Product if there is size issue, fit issue, damaged, defective, or if parts
of the Product or accessory is missing, or if the Product delivered is
different from what was ordered basis the Product description displayed on Dimagto.com.
You can return the Product provided that the Product is unused/unwashed, price tag
/bar code is intact and not altered, and the Product is not altered. Further,
there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the abovementioned, we will accept the return if you keep the
Products in its original condition, along with brand outer box, and MRP tags
attached.
9
Home Care (Detergents, Dishwash,
All Purpose Cleaners, Fresheners & Repellents )
Non-Returnable
Products under
this category are non-returnable due to hygiene/ personal care/wellness, and
consumable nature of the Product. However, in an unlikely event of you having concerns
with the quality, freshness or physical condition of the Product delivered or
if the Product delivered is different from what was ordered basis the Product
description displayed on Dimagto.com, you may contact Dimagto.com customer care
for resolution within 24 hours of the delivery of the Product. Raising a
request for resolution beyond 24 hours of order delivery will result in your request
being rejected.
10
Sports, Toys,
and Luggage – Outdoor games – Holi colours, Holi
accessories
Non-
Returnable
Products under
this category are non-returnable due to consumable nature of the Products.
However, in the rare event if you receive a Product which is damaged, defective,
having a missing part or if the Product delivered is different from what was ordered
basis the Product description displayed on Dimagto.com, you may contact Dimagto.com
customer care for resolution within 72 hours of the delivery of the Product. Raising
a request for resolution beyond 72 hours of order delivery will result in your request
being rejected.
11.
Sports, Toys
and Luggage – Sporting Goods and Fitness Equipment’s (Billiard, Cricket
inner apparel, Cricket Guards, Cycle and Rideon, Elliptical Trainers, Exercise
Bikes, Pedal Exercisers, Rowing Machines, Stair Climbers & Step Machines,
Treadmills, Massaging Equipment’s, Home Gym Systems, Racks & Cages,
Benches, Massager, Snooker, Table Tennis table, Other Sports accessorie)
Non-
Returnable
The Products under this category are non-returnable. However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or if the Product delivered is different from what was ordered basis the Product description displayed on Dimagto.com, you are required to contact Dimagto.com cust